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Frequently Asked Questions
Graphics and Logos

Adobe Illustrator and Adobe Photoshop. We may from time to time use specialist 3D rendering software too.

JPG,GIF,BMP,PNG,EPS,PDF,PS,PSD,TIFF, High Rez TIF,High Rez BMP,High Rez PNG,AI

You do. We even supply a greyscale version of your logo so that you can register it at a trademark organization. You are however completely 100% responsible for any copyright issues that may arise as a result of using our logo design services. It is your responsibility to investigate any possibilities of copyright infringement. There are companies set up to help you do this. We link to one or two through our Directory. Plexable can not be held responsible for any issues that may arise after delivery is made.

The world is your oyster as far as uses go. The logo can be used for a website, off-line printing, embedding in documents, printing on T shirts, signs, banners, stationery, lunch box in fact the only real limitation is your imagination.

This is a very common question. The answer can be summarized as follows.

  • If you change your mind about any minor aspect of your logo...be it a color change, a font change, use of shadow etc..or any other minor change once you have actually had your logo delivered. This is called a logo revision. You can in fact make several minor changes and call that one revision, providing it is requested at the same time. To do this just send us an email and tell us what you want to change. If you have accepted the design and then require a change later on we do charge a small fee for that. 
  • What is NOT a revision is if you want to have an entirely new logo designed. This can be charged at the normal fee of the original logo (depends on whether we missed the mark or you have changed your mind). Confused.....JUST ASK US!

Yes. We supply your custom logo design in EPS (Encapsulated Post Script) as standard for no extra cost. This is a vector based file format used by print shops and it allows the design to be resized with no loss of quality.

No way. Each logo you see has been created specifically by professional graphic designers, we will never use templates for your logo, each of our clients gets a unique logo and identity.

Online Marketing

There are two ways we can get your website to the top of search engine listings. One is through Pay Per Click (PPC) advertising campaign and the other is Search Engine Optimization (SEO). We suggest SEO as it is more cost efficient, yet if you need immediate listings, PPC is a good start. For more information, please visit our Services > Online Marketing section.

Websites and web applications

We only do updates to websites that we design. Our minimum charge is $40 per hour but having said that, if only a small change is required, we usually don't make a charge.

  All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc. 

Once your site is finished, and completely paid for, it is all yours.

Yes. Our project manager controls the development process until he makes sure that customer gets what he wants.

Yes. We can usually redesign or freshen up an existing site quicker, and for less money than building one from scratch. Whether your company's website "doesn't look professional", takes too long to load or the navigation is baffling to visitors, we can help.

We offer a maintenance period of 6 months on each project we work as long as it’s hosted on our servers, we take care of your website health and we fix the bugs that you might face in that period.

Any additional requirements to the original scope will not be covered by the maintenance period and will be quoted accordingly. 

 

We use project management and CRM software to manage all our projects and leads; once we start working on your project we will send you a username and a password that will allow you to check your project milestones, and to-do lists.

We also use it to communicate with our clients/partners through messages, write boards, and files.