Royal Hashemite Court - A mobile app for staff requests
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Requests, tasks and correspondence for RHC staff, in Arabic, on the phone.
RHC
Mobile app UX and UI, 2024
About the project
The Royal Hashemite Court gives its 30,000 staff one internal platform for requests and daily work. In 2024 we designed the platform’s mobile app in Arabic, right to left, with requests, tasks, the team calendar and correspondence in one place. It was built on the research we did for the portal, tested with RHC employees and documented in its own design system. The system is confidential, so this page describes the work in general terms.
Project
RHC Mobile App
Industry
Government
Location
Amman, Jordan
Date
2024
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Client Request
RHC asked for a mobile app with the platform’s services, from wireframes and flows to the final interface, tested with staff and backed by a design system.
RHC
Milestones, 2023
Design Pillars
Core UX Principles
Every screen reads right to left, and a language sheet switches the app to English.
Home, tasks, services, correspondence and more sit in one bar at the bottom of the screen.
The home screen shows the task that needs action, who is on leave today and the latest request.
From the Portal Research
What We Carried to the Phone
Action First
Staff wanted to see what needs their decision, so each task card says whether it needs action and carries the button to act.
Clear Status
Staff wanted updates inside the system, so every request shows its status and who is working on it.
Less on Each Screen
Staff found the old home page crowded, so the app’s home keeps to a few short cards.
The Challenge
Problem Statement
The Main Goal: Daily Requests on the Phone
The portal’s services had to fit on a phone screen: leave, travel and hotel requests, tasks and the team calendar. The app also had to carry official correspondence, so staff could sign or forward a letter, and keep whatever needs action in plain view, in Arabic first.
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The system is so obvious and doesn’t need an explanation.
An RHC employee
Prototype test, 2024
Our Approach
Solution
One App for Requests, Tasks and Letters
Wireframes and flows, the full Arabic interface, prototype tests with staff and a design system with light and dark themes. It is an example of our Mobile App Design work.
01 - Flows
Wireframes and flows for sign-in, home, tasks, requests, correspondence and settings.
02 - Interface
Twelve flows designed screen by screen, from leave and hotel requests to the team calendar and delegating tasks.
03 - Testing and Design System
Prototype tests with RHC employees, and a design system for the app with light and dark themes.
Design
Key Features
A Home Screen That Acts
A greeting, shortcuts, the task that needs action, staff on leave today and the latest request, all on one screen.
Correspondence on the Phone
Staff filter letters by what they need to do, such as sign, review or approve, and see which ones are urgent or overdue.
Design System
Visual Identity
Arabic Type
Almarai at sizes from 10 to 16 points, so Arabic stays clear on a small screen.
Color Palette
The platform’s blue #0A77FF for actions, with red and amber tags for urgent and overdue items.
Light and Dark
Each person picks a light or dark theme in settings, and the color tokens carry a value for each.
Impact
Part of a Platform for 30,000 Staff
Results for RHC
After the redesigned platform launched, RHC reported 90% fewer support tickets and 35% more tasks completed per employee a day.
RHC
Result
By the Numbers
12 Flows
From sign-in and home to leave, hotel and flight requests, the calendar and delegation.
5 Tabs
Home, tasks, services, correspondence and more.
4 Test Sessions
Four RHC employees tried the prototypes and completed every task.
Testing
Tested With RHC Staff
Built on the Portal Research
The app was built on the research we did for the portal. In July and August 2024 we tested the prototypes in 4 sessions with 4 RHC employees, who handled a hotel request, booked a hotel for a colleague, and signed and forwarded a letter. They completed every task.
