Public Sector UX Audits
Optimize government platforms by identifying friction points through human-centered design analysis.
Optimize government platforms by identifying friction points through human-centered design analysis.
Hidden UX friction is a silent tax on your department’s resources.
Unseen UX friction leads to massive support costs. Without a structured audit, you’re solving the wrong problems while the real barriers to user self-service remain hidden.
“
What you get
User Feedback Analysis
Compliance Checks
Flow Breakdowns
Legacy System Review
Accessibility Scoring
Friction Mapping
Language Clarity
Priority Action List
Friction Mapping
Identifying and documenting specific points in the user journey where users encounter resistance or confusion, allowing for targeted UX improvements.
Priority Action List
A strategic document that categorizes identified issues by impact and effort, providing a clear roadmap for immediate and long-term design fixes.
Flow Breakdowns
Detailed analysis of existing user flows to pinpoint where logical gaps or unnecessary steps are hindering the overall user experience.
User Feedback Analysis
Synthesizing qualitative data from user sessions and support tickets to uncover recurring themes and deeper insights into user needs.
“
How it works
From 6 Weeks
From 6 Weeks
From 6 Weeks
1. Discovery
Understanding the public service goals, compliance standards, and citizen complaints.
2. Architecture
Analyzing the existing public platform for usability barriers and accessibility gaps.
3. Design
Designing a prioritized roadmap of corrections, focusing on inclusivity and clarity.
4. Validation
Validating the audit findings against government digital standards and heuristics.
“
Rigorous Public Sector UX Audits lead to
Accessibility
ReviewDocumented findings
Document accessibility and usability gaps, then flag items that need specialist review.
Service
ExperienceService friction
Find points that make public services harder to understand or complete, then rank them for remediation.
Priority Friction Review
Critical journey focus
Locate barriers in essential service journeys and show where users may struggle to complete tasks.
Support
Demand SignalsHigh-friction pathways
Identify confusing flows that may push people toward phone or in-person support.
Evidence-Led
PlanningPrioritized findings
Turn audit evidence into a ranked remediation plan for high-impact service issues.
“
Strategic packages optimized for any entity
Since 2008, trusted by brands that scale.
STC
,
Speedi
,
Motory
,
POSRocket
,
Telenav
Moktiv
,
Giant
,
VIBES
VIBES
Vibes
,
And many more growing teams.
“
Are they trustworthy?
“
“
believethatskillsreflectinthefeedbackonegets.Soweletourclients
sayitinstead.“
Plexable was a pleasure to work with!
We thoroughly enjoyed collaborating with Hamza, Abdul, and the team. They took ownership from day 1 and impressed us with their exceptional UX/UI expertise, and went above and beyond to help and support us.
Suruchi Gupta
Founder, Confidential
“
Working with Plexable
will accelerate your projectWorking with Plexable will accelerate your project. They provided me with extremely high-quality User Experience / Flow diagrams, and they provided it in a quick time frame and as promised. Unlike with other offshore providers that are reactive, Plexable drove the process and provided strong suggestions for improvement throughout. They took real ownership of the project as if it were their own.
Ahmad Wahidi
CEO, ELmeter
“
It was a genuinely smooth experience.
It was a genuinely smooth experience. They have a great eye for design, communicate clearly, and handle feedback with real professionalism. This was my second project with them, and once again, they delivered high-quality work ahead of schedule.
Omar Aref
Founder, DadCam
“
They delivered High Quality, Thoughtful Designs
We hired Hamza and his agency again for follow-up design work on our B2B SaaS platform, and as always, they did a fantastic job. had a pleasure to work with throughout. Reliable and flexible - we’ll definitely continue working with him.
Charles Pan
CPO, Revel Street
“
I have only good things
to say about the team at PlexableI have only good things to say about the team at Plexable. They bleed design and have a wealth of experience in UI/UX. The result for me was a very coherent design that is both beautiful and functional. I enjoyed every part of this project and can't wait for more projects with Plexable.
Mohammad Jawahri
CEO, Ursumli Game
“
It was a genuinely smooth experience
It was a genuinely smooth experience. They have a great eye for design, communicate clearly, and handle feedback with real professionalism. This was my second project with them, and once again, they delivered high-quality work ahead of schedule.
Truls Kasa
Co-Founder, Moktiv
“
Plexable helped us refine our core experience
By focusing on the logic, not just the visuals. They took our complex requirements and simplified them into a very clean, usable interface. It’s rare to find a design team that stays this focused on the actual end-user throughout the whole process.
Confidential
Co-Founder, Uxability
“
Plexable was a pleasure to work with!
We thoroughly enjoyed collaborating with Hamza, Abdul, and the team. They took ownership from day 1 and impressed us with their exceptional UX/UI expertise, and went above and beyond to help and support us.
Suruchi Gupta
Founder, Confidential
“
Working with Plexable
will accelerate your projectWorking with Plexable will accelerate your project. They provided me with extremely high-quality User Experience / Flow diagrams, and they provided it in a quick time frame and as promised. Unlike with other offshore providers that are reactive, Plexable drove the process and provided strong suggestions for improvement throughout. They took real ownership of the project as if it were their own.
Ahmad Wahidi
CEO, ELmeter
“
It was a genuinely smooth experience.
It was a genuinely smooth experience. They have a great eye for design, communicate clearly, and handle feedback with real professionalism. This was my second project with them, and once again, they delivered high-quality work ahead of schedule.
Omar Aref
Founder, DadCam
“
They delivered High Quality, Thoughtful Designs
We hired Hamza and his agency again for follow-up design work on our B2B SaaS platform, and as always, they did a fantastic job. had a pleasure to work with throughout. Reliable and flexible - we’ll definitely continue working with him.
Charles Pan
CPO, Revel Street
“
I have only good things
to say about the team at PlexableI have only good things to say about the team at Plexable. They bleed design and have a wealth of experience in UI/UX. The result for me was a very coherent design that is both beautiful and functional. I enjoyed every part of this project and can't wait for more projects with Plexable.
Mohammad Jawahri
CEO, Ursumli Game
“
It was a genuinely smooth experience
It was a genuinely smooth experience. They have a great eye for design, communicate clearly, and handle feedback with real professionalism. This was my second project with them, and once again, they delivered high-quality work ahead of schedule.
Truls Kasa
Co-Founder, Moktiv
“
Plexable helped us refine our core experience
By focusing on the logic, not just the visuals. They took our complex requirements and simplified them into a very clean, usable interface. It’s rare to find a design team that stays this focused on the actual end-user throughout the whole process.
Confidential
Co-Founder, Uxability
“
Plexable was a pleasure to work with!
We thoroughly enjoyed collaborating with Hamza, Abdul, and the team. They took ownership from day 1 and impressed us with their exceptional UX/UI expertise, and went above and beyond to help and support us.
Suruchi Gupta
Founder, Confidential
“
Working with Plexable
will accelerate your projectWorking with Plexable will accelerate your project. They provided me with extremely high-quality User Experience / Flow diagrams, and they provided it in a quick time frame and as promised. Unlike with other offshore providers that are reactive, Plexable drove the process and provided strong suggestions for improvement throughout. They took real ownership of the project as if it were their own.
Ahmad Wahidi
CEO, ELmeter
“
It was a genuinely smooth experience.
It was a genuinely smooth experience. They have a great eye for design, communicate clearly, and handle feedback with real professionalism. This was my second project with them, and once again, they delivered high-quality work ahead of schedule.
Omar Aref
Founder, DadCam
“
They delivered High Quality, Thoughtful Designs
We hired Hamza and his agency again for follow-up design work on our B2B SaaS platform, and as always, they did a fantastic job. had a pleasure to work with throughout. Reliable and flexible - we’ll definitely continue working with him.
Charles Pan
CPO, Revel Street
“
I have only good things
to say about the team at PlexableI have only good things to say about the team at Plexable. They bleed design and have a wealth of experience in UI/UX. The result for me was a very coherent design that is both beautiful and functional. I enjoyed every part of this project and can't wait for more projects with Plexable.
Mohammad Jawahri
CEO, Ursumli Game
“
It was a genuinely smooth experience
It was a genuinely smooth experience. They have a great eye for design, communicate clearly, and handle feedback with real professionalism. This was my second project with them, and once again, they delivered high-quality work ahead of schedule.
Truls Kasa
Co-Founder, Moktiv
“
Plexable helped us refine our core experience
By focusing on the logic, not just the visuals. They took our complex requirements and simplified them into a very clean, usable interface. It’s rare to find a design team that stays this focused on the actual end-user throughout the whole process.
Confidential
Co-Founder, Uxability
“
Plexable was a pleasure to work with!
We thoroughly enjoyed collaborating with Hamza, Abdul, and the team. They took ownership from day 1 and impressed us with their exceptional UX/UI expertise, and went above and beyond to help and support us.
Suruchi Gupta
Founder, Confidential
“
Working with Plexable
will accelerate your projectWorking with Plexable will accelerate your project. They provided me with extremely high-quality User Experience / Flow diagrams, and they provided it in a quick time frame and as promised. Unlike with other offshore providers that are reactive, Plexable drove the process and provided strong suggestions for improvement throughout. They took real ownership of the project as if it were their own.
Ahmad Wahidi
CEO, ELmeter
“
It was a genuinely smooth experience.
It was a genuinely smooth experience. They have a great eye for design, communicate clearly, and handle feedback with real professionalism. This was my second project with them, and once again, they delivered high-quality work ahead of schedule.
Omar Aref
Founder, DadCam
“
They delivered High Quality, Thoughtful Designs
We hired Hamza and his agency again for follow-up design work on our B2B SaaS platform, and as always, they did a fantastic job. had a pleasure to work with throughout. Reliable and flexible - we’ll definitely continue working with him.
Charles Pan
CPO, Revel Street
“
I have only good things
to say about the team at PlexableI have only good things to say about the team at Plexable. They bleed design and have a wealth of experience in UI/UX. The result for me was a very coherent design that is both beautiful and functional. I enjoyed every part of this project and can't wait for more projects with Plexable.
Mohammad Jawahri
CEO, Ursumli Game
“
It was a genuinely smooth experience
It was a genuinely smooth experience. They have a great eye for design, communicate clearly, and handle feedback with real professionalism. This was my second project with them, and once again, they delivered high-quality work ahead of schedule.
Truls Kasa
Co-Founder, Moktiv
“
Plexable helped us refine our core experience
By focusing on the logic, not just the visuals. They took our complex requirements and simplified them into a very clean, usable interface. It’s rare to find a design team that stays this focused on the actual end-user throughout the whole process.
Confidential
Co-Founder, Uxability
“
Plexable was a pleasure to work with!
We thoroughly enjoyed collaborating with Hamza, Abdul, and the team. They took ownership from day 1 and impressed us with their exceptional UX/UI expertise, and went above and beyond to help and support us.
Suruchi Gupta
Founder, Confidential
“
Plexable was a pleasure to work with!
We thoroughly enjoyed collaborating with Hamza, Abdul, and the team. They took ownership from day 1 and impressed us with their exceptional UX/UI expertise, and went above and beyond to help and support us.
Ahmad Wahidi
CEO, ELmeter
“
It was a genuinely smooth experience.
It was a genuinely smooth experience. They have a great eye for design, communicate clearly, and handle feedback with real professionalism. This was my second project with them, and once again, they delivered high-quality work ahead of schedule.
Omar Aref
Founder, DadCam
“
They delivered High Quality, Thoughtful Designs
We hired Hamza and his agency again for follow-up design work on our B2B SaaS platform, and as always, they did a fantastic job. had a pleasure to work with throughout. Reliable and flexible - we’ll definitely continue working with him.
Charles Pan
CPO, Revel Street
“
I have only good thingsto say about the team at Plexable
I have only good things to say about the team at Plexable. They bleed design and have a wealth of experience in UI/UX. The result for me was a very coherent design that is both beautiful and functional. I enjoyed every part of this project and can't wait for more projects with Plexable.
Mohammad Jawahri
CEO, Ursumli Game
“
They delivered High Quality, Thoughtful Designs
We hired Hamza and his agency again for follow-up design work on our B2B SaaS platform, and as always, they did a fantastic job. had a pleasure to work with throughout. Reliable and flexible - we’ll definitely continue working with him.
Truls Kasa
Co-Founder, Moktiv
“
Plexable helped us refine our core experience
By focusing on the logic, not just the visuals. They took our complex requirements and simplified them into a very clean, usable interface. It’s rare to find a design team that stays this focused on the actual end-user throughout the whole process.
Confidential
Co-Founder, Uxability
“
Plexable was a pleasure to work with!
We thoroughly enjoyed collaborating with Hamza, Abdul, and the team. They took ownership from day 1 and impressed us with their exceptional UX/UI expertise, and went above and beyond to help and support us.
Suruchi Gupta
Founder, Confidential
“
Plexable was a pleasure to work with!
We thoroughly enjoyed collaborating with Hamza, Abdul, and the team. They took ownership from day 1 and impressed us with their exceptional UX/UI expertise, and went above and beyond to help and support us.
Ahmad Wahidi
CEO, ELmeter
“
It was a genuinely smooth experience.
It was a genuinely smooth experience. They have a great eye for design, communicate clearly, and handle feedback with real professionalism. This was my second project with them, and once again, they delivered high-quality work ahead of schedule.
Omar Aref
Founder, DadCam
“
They delivered High Quality, Thoughtful Designs
We hired Hamza and his agency again for follow-up design work on our B2B SaaS platform, and as always, they did a fantastic job. had a pleasure to work with throughout. Reliable and flexible - we’ll definitely continue working with him.
Charles Pan
CPO, Revel Street
“
I have only good thingsto say about the team at Plexable
I have only good things to say about the team at Plexable. They bleed design and have a wealth of experience in UI/UX. The result for me was a very coherent design that is both beautiful and functional. I enjoyed every part of this project and can't wait for more projects with Plexable.
Mohammad Jawahri
CEO, Ursumli Game
“
They delivered High Quality, Thoughtful Designs
We hired Hamza and his agency again for follow-up design work on our B2B SaaS platform, and as always, they did a fantastic job. had a pleasure to work with throughout. Reliable and flexible - we’ll definitely continue working with him.
Truls Kasa
Co-Founder, Moktiv
“
Plexable helped us refine our core experience
By focusing on the logic, not just the visuals. They took our complex requirements and simplified them into a very clean, usable interface. It’s rare to find a design team that stays this focused on the actual end-user throughout the whole process.
Confidential
Co-Founder, Uxability
“
Plexable was a pleasure to work with!
We thoroughly enjoyed collaborating with Hamza, Abdul, and the team. They took ownership from day 1 and impressed us with their exceptional UX/UI expertise, and went above and beyond to help and support us.
Suruchi Gupta
Founder, Confidential
“
Plexable was a pleasure to work with!
We thoroughly enjoyed collaborating with Hamza, Abdul, and the team. They took ownership from day 1 and impressed us with their exceptional UX/UI expertise, and went above and beyond to help and support us.
Ahmad Wahidi
CEO, ELmeter
“
It was a genuinely smooth experience.
It was a genuinely smooth experience. They have a great eye for design, communicate clearly, and handle feedback with real professionalism. This was my second project with them, and once again, they delivered high-quality work ahead of schedule.
Omar Aref
Founder, DadCam
“
They delivered High Quality, Thoughtful Designs
We hired Hamza and his agency again for follow-up design work on our B2B SaaS platform, and as always, they did a fantastic job. had a pleasure to work with throughout. Reliable and flexible - we’ll definitely continue working with him.
Charles Pan
CPO, Revel Street
“
I have only good thingsto say about the team at Plexable
I have only good things to say about the team at Plexable. They bleed design and have a wealth of experience in UI/UX. The result for me was a very coherent design that is both beautiful and functional. I enjoyed every part of this project and can't wait for more projects with Plexable.
Mohammad Jawahri
CEO, Ursumli Game
“
They delivered High Quality, Thoughtful Designs
We hired Hamza and his agency again for follow-up design work on our B2B SaaS platform, and as always, they did a fantastic job. had a pleasure to work with throughout. Reliable and flexible - we’ll definitely continue working with him.
Truls Kasa
Co-Founder, Moktiv
“
Plexable helped us refine our core experience
By focusing on the logic, not just the visuals. They took our complex requirements and simplified them into a very clean, usable interface. It’s rare to find a design team that stays this focused on the actual end-user throughout the whole process.
Confidential
Co-Founder, Uxability
“
Plexable was a pleasure to work with!
We thoroughly enjoyed collaborating with Hamza, Abdul, and the team. They took ownership from day 1 and impressed us with their exceptional UX/UI expertise, and went above and beyond to help and support us.
Suruchi Gupta
Founder, Confidential
“
Plexable was a pleasure to work with!
We thoroughly enjoyed collaborating with Hamza, Abdul, and the team. They took ownership from day 1 and impressed us with their exceptional UX/UI expertise, and went above and beyond to help and support us.
Ahmad Wahidi
CEO, ELmeter
“
It was a genuinely smooth experience.
It was a genuinely smooth experience. They have a great eye for design, communicate clearly, and handle feedback with real professionalism. This was my second project with them, and once again, they delivered high-quality work ahead of schedule.
Omar Aref
Founder, DadCam
“
They delivered High Quality, Thoughtful Designs
We hired Hamza and his agency again for follow-up design work on our B2B SaaS platform, and as always, they did a fantastic job. had a pleasure to work with throughout. Reliable and flexible - we’ll definitely continue working with him.
Charles Pan
CPO, Revel Street
“
I have only good thingsto say about the team at Plexable
I have only good things to say about the team at Plexable. They bleed design and have a wealth of experience in UI/UX. The result for me was a very coherent design that is both beautiful and functional. I enjoyed every part of this project and can't wait for more projects with Plexable.
Mohammad Jawahri
CEO, Ursumli Game
“
They delivered High Quality, Thoughtful Designs
We hired Hamza and his agency again for follow-up design work on our B2B SaaS platform, and as always, they did a fantastic job. had a pleasure to work with throughout. Reliable and flexible - we’ll definitely continue working with him.
Truls Kasa
Co-Founder, Moktiv
“
Plexable helped us refine our core experience
By focusing on the logic, not just the visuals. They took our complex requirements and simplified them into a very clean, usable interface. It’s rare to find a design team that stays this focused on the actual end-user throughout the whole process.
Confidential
Co-Founder, Uxability
“
Plexable was a pleasure to work with!
We thoroughly enjoyed collaborating with Hamza, Abdul, and the team. They took ownership from day 1 and impressed us with their exceptional UX/UI expertise, and went above and beyond to help and support us.
Suruchi Gupta
Founder, Confidential
“
Working with Plexablewill accelerate your project
Working with Plexable will accelerate your project. They provided me with extremely high-quality User Experience / Flow diagrams, and they provided it in a quick time frame and as promised. Unlike with other offshore providers that are reactive, Plexable drove the process and provided strong suggestions for improvement throughout. They took real ownership of the project as if it were their own.
Ahmad Wahidi
CEO, ELmeter
“
It was a genuinely smooth experience.
It was a genuinely smooth experience. They have a great eye for design, communicate clearly, and handle feedback with real professionalism. This was my second project with them, and once again, they delivered high-quality work ahead of schedule.
Omar Aref
Founder, DadCam
“
They delivered High Quality, Thoughtful Designs
We hired Hamza and his agency again for follow-up design work on our B2B SaaS platform, and as always, they did a fantastic job. had a pleasure to work with throughout. Reliable and flexible - we’ll definitely continue working with him.
Charles Pan
CPO, Revel Street
“
I have only good thingsto say about the team at Plexable
I have only good things to say about the team at Plexable. They bleed design and have a wealth of experience in UI/UX. The result for me was a very coherent design that is both beautiful and functional. I enjoyed every part of this project and can't wait for more projects with Plexable.
Mohammad Jawahri
CEO, Ursumli Game
“
They delivered High Quality, Thoughtful Designs
We hired Hamza and his agency again for follow-up design work on our B2B SaaS platform, and as always, they did a fantastic job. had a pleasure to work with throughout. Reliable and flexible - we’ll definitely continue working with him.
Truls Kasa
Co-Founder, Moktiv
“
Plexable helped us refine our core experience
By focusing on the logic, not just the visuals. They took our complex requirements and simplified them into a very clean, usable interface. It’s rare to find a design team that stays this focused on the actual end-user throughout the whole process.
Confidential
Co-Founder, Uxability
“
Plexable was a pleasure to work with!
We thoroughly enjoyed collaborating with Hamza, Abdul, and the team. They took ownership from day 1 and impressed us with their exceptional UX/UI expertise, and went above and beyond to help and support us.
Suruchi Gupta
Founder, Confidential
“
Working with Plexablewill accelerate your project
Working with Plexable will accelerate your project. They provided me with extremely high-quality User Experience / Flow diagrams, and they provided it in a quick time frame and as promised. Unlike with other offshore providers that are reactive, Plexable drove the process and provided strong suggestions for improvement throughout. They took real ownership of the project as if it were their own.
Ahmad Wahidi
CEO, ELmeter
“
It was a genuinely smooth experience.
It was a genuinely smooth experience. They have a great eye for design, communicate clearly, and handle feedback with real professionalism. This was my second project with them, and once again, they delivered high-quality work ahead of schedule.
Omar Aref
Founder, DadCam
“
They delivered High Quality, Thoughtful Designs
We hired Hamza and his agency again for follow-up design work on our B2B SaaS platform, and as always, they did a fantastic job. had a pleasure to work with throughout. Reliable and flexible - we’ll definitely continue working with him.
Charles Pan
CPO, Revel Street
“
I have only good thingsto say about the team at Plexable
I have only good things to say about the team at Plexable. They bleed design and have a wealth of experience in UI/UX. The result for me was a very coherent design that is both beautiful and functional. I enjoyed every part of this project and can't wait for more projects with Plexable.
Mohammad Jawahri
CEO, Ursumli Game
“
They delivered High Quality, Thoughtful Designs
We hired Hamza and his agency again for follow-up design work on our B2B SaaS platform, and as always, they did a fantastic job. had a pleasure to work with throughout. Reliable and flexible - we’ll definitely continue working with him.
Truls Kasa
Co-Founder, Moktiv
“
Plexable helped us refine our core experience
By focusing on the logic, not just the visuals. They took our complex requirements and simplified them into a very clean, usable interface. It’s rare to find a design team that stays this focused on the actual end-user throughout the whole process.
Confidential
Co-Founder, Uxability
“
Plexable was a pleasure to work with!
We thoroughly enjoyed collaborating with Hamza, Abdul, and the team. They took ownership from day 1 and impressed us with their exceptional UX/UI expertise, and went above and beyond to help and support us.
Suruchi Gupta
Founder, Confidential
“
Working with Plexablewill accelerate your project
Working with Plexable will accelerate your project. They provided me with extremely high-quality User Experience / Flow diagrams, and they provided it in a quick time frame and as promised. Unlike with other offshore providers that are reactive, Plexable drove the process and provided strong suggestions for improvement throughout. They took real ownership of the project as if it were their own.
Ahmad Wahidi
CEO, ELmeter
“
It was a genuinely smooth experience.
It was a genuinely smooth experience. They have a great eye for design, communicate clearly, and handle feedback with real professionalism. This was my second project with them, and once again, they delivered high-quality work ahead of schedule.
Omar Aref
Founder, DadCam
“
They delivered High Quality, Thoughtful Designs
We hired Hamza and his agency again for follow-up design work on our B2B SaaS platform, and as always, they did a fantastic job. had a pleasure to work with throughout. Reliable and flexible - we’ll definitely continue working with him.
Charles Pan
CPO, Revel Street
“
I have only good thingsto say about the team at Plexable
I have only good things to say about the team at Plexable. They bleed design and have a wealth of experience in UI/UX. The result for me was a very coherent design that is both beautiful and functional. I enjoyed every part of this project and can't wait for more projects with Plexable.
Mohammad Jawahri
CEO, Ursumli Game
“
They delivered High Quality, Thoughtful Designs
We hired Hamza and his agency again for follow-up design work on our B2B SaaS platform, and as always, they did a fantastic job. had a pleasure to work with throughout. Reliable and flexible - we’ll definitely continue working with him.
Truls Kasa
Co-Founder, Moktiv
“
Plexable helped us refine our core experience
By focusing on the logic, not just the visuals. They took our complex requirements and simplified them into a very clean, usable interface. It’s rare to find a design team that stays this focused on the actual end-user throughout the whole process.
Confidential
Co-Founder, Uxability
“
Plexable was a pleasure to work with!
We thoroughly enjoyed collaborating with Hamza, Abdul, and the team. They took ownership from day 1 and impressed us with their exceptional UX/UI expertise, and went above and beyond to help and support us.
Suruchi Gupta
Founder, Confidential
“
Working with Plexablewill accelerate your project
Working with Plexable will accelerate your project. They provided me with extremely high-quality User Experience / Flow diagrams, and they provided it in a quick time frame and as promised. Unlike with other offshore providers that are reactive, Plexable drove the process and provided strong suggestions for improvement throughout. They took real ownership of the project as if it were their own.
Ahmad Wahidi
CEO, ELmeter
“
It was a genuinely smooth experience.
It was a genuinely smooth experience. They have a great eye for design, communicate clearly, and handle feedback with real professionalism. This was my second project with them, and once again, they delivered high-quality work ahead of schedule.
Omar Aref
Founder, DadCam
“
They delivered High Quality, Thoughtful Designs
We hired Hamza and his agency again for follow-up design work on our B2B SaaS platform, and as always, they did a fantastic job. had a pleasure to work with throughout. Reliable and flexible - we’ll definitely continue working with him.
Charles Pan
CPO, Revel Street
“
I have only good thingsto say about the team at Plexable
I have only good things to say about the team at Plexable. They bleed design and have a wealth of experience in UI/UX. The result for me was a very coherent design that is both beautiful and functional. I enjoyed every part of this project and can't wait for more projects with Plexable.
Mohammad Jawahri
CEO, Ursumli Game
“
They delivered High Quality, Thoughtful Designs
We hired Hamza and his agency again for follow-up design work on our B2B SaaS platform, and as always, they did a fantastic job. had a pleasure to work with throughout. Reliable and flexible - we’ll definitely continue working with him.
Truls Kasa
Co-Founder, Moktiv
“
Plexable helped us refine our core experience
By focusing on the logic, not just the visuals. They took our complex requirements and simplified them into a very clean, usable interface. It’s rare to find a design team that stays this focused on the actual end-user throughout the whole process.
Confidential
Co-Founder, Uxability
Frequently Asked Questions
The objective is to find barriers that make essential services hard to understand or complete. We review priority journeys using available analytics, user research, or UX heuristics. Findings are tied to the affected task and available evidence, then ranked by impact and effort. The agreed scope defines which services and user groups are covered.
Accessibility is part of the audit scope. We can review agreed journeys against a specified WCAG version and level, then document barriers involving navigation, contrast, and screen-reader compatibility. An audit does not certify legal compliance, and legal counsel should confirm which ADA obligations apply.
A focused audit typically takes 4 to 6 weeks, depending on platform size, access, and available evidence. We review priority journeys, assess agreed accessibility and usability criteria, synthesize findings, and prepare a remediation roadmap.
You will receive a Comprehensive Audit Report and a Prioritized Remediation Roadmap. Issues are categorized by "Severity" and "Ease of Fix," allowing your team to focus on high-impact changes first. We also provide annotated walkthroughs that clearly explain the "why" behind every recommended improvement.
Yes. We can map the current manual or fragmented service, identify where users and staff encounter friction, and document priorities for digitization. The output clarifies the service logic and open questions that need to be resolved before detailed design or development begins.
We rank findings by the number and type of users affected, task criticality, severity, and effort. Essential journeys, such as submitting a permit, receive more weight than low-risk informational tasks. The report states the criteria so stakeholders can review the order and adjust it for policy or delivery constraints.
The objective is to find barriers that make essential services hard to understand or complete. We review priority journeys using available analytics, user research, or UX heuristics. Findings are tied to the affected task and available evidence, then ranked by impact and effort. The agreed scope defines which services and user groups are covered.
Accessibility is part of the audit scope. We can review agreed journeys against a specified WCAG version and level, then document barriers involving navigation, contrast, and screen-reader compatibility. An audit does not certify legal compliance, and legal counsel should confirm which ADA obligations apply.
A focused audit typically takes 4 to 6 weeks, depending on platform size, access, and available evidence. We review priority journeys, assess agreed accessibility and usability criteria, synthesize findings, and prepare a remediation roadmap.
You will receive a Comprehensive Audit Report and a Prioritized Remediation Roadmap. Issues are categorized by "Severity" and "Ease of Fix," allowing your team to focus on high-impact changes first. We also provide annotated walkthroughs that clearly explain the "why" behind every recommended improvement.
Yes. We can map the current manual or fragmented service, identify where users and staff encounter friction, and document priorities for digitization. The output clarifies the service logic and open questions that need to be resolved before detailed design or development begins.
We rank findings by the number and type of users affected, task criticality, severity, and effort. Essential journeys, such as submitting a permit, receive more weight than low-risk informational tasks. The report states the criteria so stakeholders can review the order and adjust it for policy or delivery constraints.
The objective is to find barriers that make essential services hard to understand or complete. We review priority journeys using available analytics, user research, or UX heuristics. Findings are tied to the affected task and available evidence, then ranked by impact and effort. The agreed scope defines which services and user groups are covered.
Accessibility is part of the audit scope. We can review agreed journeys against a specified WCAG version and level, then document barriers involving navigation, contrast, and screen-reader compatibility. An audit does not certify legal compliance, and legal counsel should confirm which ADA obligations apply.
A focused audit typically takes 4 to 6 weeks, depending on platform size, access, and available evidence. We review priority journeys, assess agreed accessibility and usability criteria, synthesize findings, and prepare a remediation roadmap.
You will receive a Comprehensive Audit Report and a Prioritized Remediation Roadmap. Issues are categorized by "Severity" and "Ease of Fix," allowing your team to focus on high-impact changes first. We also provide annotated walkthroughs that clearly explain the "why" behind every recommended improvement.
Yes. We can map the current manual or fragmented service, identify where users and staff encounter friction, and document priorities for digitization. The output clarifies the service logic and open questions that need to be resolved before detailed design or development begins.
We rank findings by the number and type of users affected, task criticality, severity, and effort. Essential journeys, such as submitting a permit, receive more weight than low-risk informational tasks. The report states the criteria so stakeholders can review the order and adjust it for policy or delivery constraints.
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