Public Sector UX Audits

Optimize government platforms by identifying friction points through human-centered design analysis.

Hidden UX friction is a silent tax on your department’s resources.

Unseen UX friction leads to massive support costs. Without a structured audit, you’re solving the wrong problems while the real barriers to user self-service remain hidden.

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What you get

User Feedback Analysis

Compliance Checks

Flow Breakdowns

Legacy System Review

Accessibility Scoring

Friction Mapping

Language Clarity

Priority Action List

Friction Mapping

Identifying and documenting specific points in the user journey where users encounter resistance or confusion, allowing for targeted UX improvements.

Priority Action List

A strategic document that categorizes identified issues by impact and effort, providing a clear roadmap for immediate and long-term design fixes.

Flow Breakdowns

Detailed analysis of existing user flows to pinpoint where logical gaps or unnecessary steps are hindering the overall user experience.

User Feedback Analysis

Synthesizing qualitative data from user sessions and support tickets to uncover recurring themes and deeper insights into user needs.

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How it works

From 6 Weeks

Discovery

Architecture

Design

Validation

1. Discovery

Understanding the public service goals, compliance standards, and citizen complaints.

2. Architecture

Analyzing the existing public platform for usability barriers and accessibility gaps.

3. Design

Designing a prioritized roadmap of corrections, focusing on inclusivity and clarity.

4. Validation

Validating the audit findings against government digital standards and heuristics.

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Rigorous Public Sector UX Audits lead to

Full Compliance
Security
100% Legal Alignment
Identify and resolve accessibility and regulatory gaps before they become high-risk legal liabilities.
Restored
Citizen Trust
4.8 Star Public Sentiment
Rebuild credibility by identifying friction points that frustrate users and erode confidence in digital public institutions.
Rapid Friction Discovery
2x Faster Issue Identification
Pinpoint specific UX bottlenecks that prevent citizens from completing essential tasks efficiently.
Reduced
Operational Waste
35% Lower Support Costs
Uncover confusing flows that drive citizens to phone lines or physical offices, saving significant public funds.
Data-Backed
Modernization
100% Evidence-Led Priorities
Replace bureaucratic guesswork with a prioritized audit report of high-impact improvements based on actual behavior.

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Strategic packages optimized for any entity

Startups

For early-stage ventures

Startups

For early-stage ventures

Startups

For early-stage ventures

Scale-ups

For growing businesses

Scale-ups

For growing businesses

Scale-ups

For growing businesses

Enterprises

For established entities

Enterprises

For established companies

Enterprises

For established entities

Governments

For public sector entities

Governments

For public sector entities

Governments

For public sector entities

Since 2008, trusted by brands that scale.

STC

,

Speedi

,

Motory

,

POSRocket

,

Telenav

Moktiv

,

Giant

,

VIBES

Vibes

,

And many more growing teams.

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Are they trustworthy?

We believe that skills reflect in the feedback one gets.

So we let our clients say it instead.

We believe that skills reflect in the feedback one gets.So we let our clients say it instead.

We believe that skills reflect in the feedback one gets. So we let our clients say it instead.

Plexable was a pleasure to work with! We thoroughly enjoyed collaborating with Hamza, Abdul, and the team. They took ownership from day 1 and impressed us with their exceptional UX/UI expertise, and went above and beyond to help and support us.

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Suruchi Gupta

CEO, Giant Protocol

We hired Hamza and his agency again for follow-up design work on our B2B SaaS platform, and as always, they did a fantastic job. They delivered high-quality, thoughtful designs quickly and were a pleasure to work with throughout.Reliable and flexible - we’ll definitely continue working with him.

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Charles Pan

CPO, RevelStreet

It was a genuinely smooth experience. They have a great eye for design, communicate clearly, and handle feedback with real professionalism. This was my second project with them, and once again, they delivered high-quality work ahead of schedule.

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