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Government Portals

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Services

Government Portals

Government Portals

Government Portals

Create intuitive gateways that centralize public information into a single, navigable environment.

Create intuitive gateways that centralize public information into a single, navigable environment.

Government portal service request interface

One-size-fits-all portals erode trust in digital governance

Cluttered homepages hide the services users actually need. We organize the portal around citizen tasks and life events, so people find the service they need without knowing which department runs it.

Government portal interface for centralized public services

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What you get

Single Sign-On Logic

Portal Home & Navigation

Service Directory

Search Optimization

Role-Based Views

Notification Hub

Security & Privacy States

WCAG Accessibility Review

Mobile Responsiveness

UI Assets

Portal Home & Navigation

A clear home page and navigation, so people reach the right service in a few steps.

Role-Based Views

Creating dynamic interface logic that shows or hides specific features and data based on who the user is, such as a citizen, a business or a government employee.

Search Optimization

Search that understands everyday words, so citizens can find a service, form or answer quickly.

Notification Hub

One place for application updates, reminders and official notices, so citizens always know what happens next.

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How it works

From 14 Weeks

Discovery
Architecture
Design
Validation

From 14 Weeks

Discovery
Architecture
Design
Validation

From 14 Weeks

Discovery
Architecture
Design
Validation

1. Discovery

Understanding specific department services, citizen tasks, and security protocols.

2. Architecture

Structuring citizen accounts, secure document submission, and cross-department links.

3. Design

Designing clear, authoritative, and easy-to-navigate portal interfaces.

4. Validation

Testing portal usability for varying levels of digital literacy among the public.

Our Cases

See how we redesigned the Royal Hashemite Court employee portal for 30,000 staff, alongside the RHC Mobile App and the Qatar Weather App.

RHC Employee Portal

One Arabic-first portal for 30,000 staff, with leave, travel and hotel requests in one place.

Royal Hashemite Court employee portal with its screens blurred, behind the crest and Arabic wordmark
Royal Hashemite Court employee portal with its screens blurred, behind the crest and Arabic wordmark
Royal Hashemite Court employee portal with its screens blurred, behind the crest and Arabic wordmark

Government

Government

Industry

Industry

Web portal

Web portal

Project type

Project type

Jordan

Jordan

Region

Region

90%

90%

Fewer tickets

Fewer tickets

35%

35%

More tasks a day

More tasks a day

30,000

30,000

Staff using it

Staff using it

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Reliable Government Portals lead to

  • Citizen
    Service Access

    Task Path Design

    Organize related public services into one clear path and show each handoff.

  • Self-Service Access

    Online Service Routes

    Design common tasks for online completion, with clear next steps and status.

  • Privacy-Aware
    Flows

    Data Boundaries

    Define identity, consent, session, and permission states with the responsible teams.

  • Multi-Agency Consistency

    Shared Interface Rules

    Use common patterns across departments while preserving service-specific needs.

  • Accessible Service Design

    Inclusive Access

    Design responsive, understandable journeys for a wider range of users and needs.

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Government portal design for complex public services

Since 2008, trusted by brands that scale.

STC Logo

STC

,

Speedi Logo

Speedi

,

Motory Logo

Motory

,

POSRocket logo

POSRocket

,

Telenav

,

Moktiv Logo

Moktiv

,

GIANT Protocol logo

Giant

,

VIBES

VIBES

Vibes

,

And many more growing teams.

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Are they trustworthy?

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Webelievethatskillsreflectinthefeedbackonegets.Soweletourclientssayitinstead.
FAQ
FAQ
FAQ

Frequently Asked Questions

Need a portal citizens can use without help?

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Start a project

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youโ€™re building.

By submitting, you acknowledge our Privacy Policy and ask Plexable to respond. Your use of this website is governed by our Terms of Use.